GENERAL CONDITIONS OF SALE - In force from January 01, 2020 on the entire SITE (Hammon Law)
These general conditions of sale (hereinafter the “General Conditions”) apply to any purchase made by an Internet user / natural person (hereinafter the “CUSTOMER”) on the Internet SITE http: //www.redbrokoly. com (hereinafter the “SITE”) from QUIDD INC, Unit 2597 - 483 Green Lanes - London - N13 4BS - United Kingdom - email: [email protected] (hereinafter the “SELLER”).
Any order placed on the SITE necessarily implies the unconditional acceptance of the CLIENT of these general conditions of sale.
Article 1. DEFINITION
The terms used below have, in these General Conditions, the following meaning:
"CUSTOMER" : designates theco-contractor of the SELLER, who guarantees to have the quality of consumer as defined by French law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.
" DELIVERY " : means the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated during the order.
"PRODUCTS" : designates the wholeproducts available on the SITE.
"TERRITORY" : refers to mainland FRANCE, including Corsica (excluding DOM / TOM).
Article 2. PURPOSE
The presesThese General Conditions govern the sale by the SELLER to his CUSTOMERS of the PRODUCTS.
The CUSTOMER is clearly informed and recognizes that the SITE is aimed at consumers and that professionals must contact the sales department of the SELLER in order to benefit from distinct contractual conditions.
Article 3. ACCEPTANCE OF CONDITIONS GENERAL
The CUSTOMER undertakes to carefully read these General Conditions and accept them.er, before proceeding to the payment of an order of PRODUCTS placed on the SITE.
These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download and print the General Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of said Conditions applying to any new order of PRODUCTS.
By clicking on the first bbutton to place the order then on the second to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.
Article 4. OPENING OF AN ACCOUNT - PURCHASE OF PRODUCTS ON THE SITE
To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.
The CLIENT will be invited toprovide information to identify it by completing the form available on the SITE. The sign (*) indicates the mandatory fields which must be completed for the CLIENT's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. The tracking of DELIVERIES can, if necessary, be carried out using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by e-mail, at [email protected], in order to obtain information on the status of his order.
The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.
Article 5. ORDERS
Artic5.1 Characteristics of the products
The SELLER strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the
mandatory information that the CUSTOMER must receive under applicable law (in these TermsGeneral ons).
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.
The SELLER reserves the right to modify the selection of PRODUCTS available on the
SITE, in particular according to the constraints related to its suppliers.
Except indiexpressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and standards applicable in France.
Article 5.2. Order procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's start page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and optionspurchase
The CUSTOMER must select the PRODUCT (s) of his choice by clicking on the PRODUCT (s) concerned and choosing the characteristics and quantities desired. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's basket. The latter can then add as many PRODUCTS as he wishes to his basket.
5.2.2. Ordersnt-size: 8.5pt; font-family: 'Verdana', sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: black; mso-font-kerning: 18.0pt; mso-fareast-language: FR; ">
Once the PRODUCTS have been selected and placed in his basket, the CUSTOMER must click on the basket and check that the content of his order is correct. If the CUSTOMER has not yet done so, he will then be invited to identify himself or to register.
Once the CUSTOMER has validated the contents of the basket and identified / registered, an online form automatically completed and summarizing the price, applicable taxes and, where applicable, the costs of delivery.
The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.o: p>
The CUSTOMER can then proceed to payment for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS.
Regarding the PRODUCTS for which options are available, these specific references appear when the right options have been selected.
Orders placed must include all the information necessary for the proper processing of the order.
The CUSTOMER must also indicate the chosen delivery method.
5.2.3. Acknowledgment of receiptt-size: 8.5pt; font-family: 'Verdana', sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: black; mso-font-kerning: 18.0pt; mso-fareast-language: FR; ">
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CLIENT by e-mail, provided that the e-mail address provided by the biais of
registration form is correct.
The SELLER does not send any order confirmation by post or fax.
5.2.4. Billing-size: 8.5pt; font-family: 'Verdana', sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: black; mso-font-kerning: 18.0pt; mso-fareast-language: FR; ">
During the ordering process,the CUSTOMER must enter the information necessary to
invoicing (the sign (*) will indicate the mandatory fields that must be completed for the CLIENT's order to be processed by the SELLER).
The CUSTOMER must in particular clearly indicate all the information relating to the DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.
The CUSTOMER must then specify the means of payment chosen.o: p>
Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitute an invoice. Whatever the mode order or payment used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
Article 5.3. Date of the order
The date of the order is the date on which the SELLER acknowledges online receipt of the order. The deadlines indicated on the SITE do not start to run until this date. The deadlines indicated on the product sheets are indicative and theoretical (no holidays, no ppersonalization on the products, no holidays etc…). The time limit is the time indicated on the estimated delivery date in the My orders tab of your account (not applicable if order outside SITE or without an account).
Article 5.4. Price
For all PRODUCTS, the CUSTOMER will find on the SITE the prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or chosen mode of transport).
Prices include in perin particular the value added tax (VAT) at the rate in effect on the date of the order. Any modification of the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently,
the prices indicated on the SITE may change. They can also be modified in the event of special offers or sales.
The prices indicated are valid, except for magnified error.time. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.
Article 5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, the SELLER applies "just in time" stock management. Consequently, depending on the case, the availability and the indicated delivery time of the PRODUCTS depends on the SELLER's stocks as well as on the manufacturing time (1 to 3 phases).
The SELLER undertakes to honor the orders received subject to the PRODUCTS being available.
The SELLER undertakes to deliver the products in order of priority ("when orders arrive") on a first come, first served basis.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
The SELLER may, at the request of the CUSTOMER:
Either offer to ship all the PRODUCTS at the same time as soon as the PRODUCTS out of stock are available again,
Either proceed with a partial shipment of the PRODUCTS available at first, then the shipment of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred,
Either offer a PROAlternative DUIT of equivalent quality and price, accepted by the CUSTOMER.
If the CUSTOMER decides to cancel his order for unavailable PRODUCTS before their manufacturing phase (phase 1 or phase 2), he will obtain a refund of all sums paid for unavailable PRODUCTS, without delay and at the latest within thirty (30 ) days of payment.
By default, all orders are NON-REFUNDABLE on our MASCOTS products.
Any order placed by the CUSTOMER on customizable products is NON-REFUNDABLE.o: p>
Administrative fees for the opening of a complaint are invoiced 40 euros including tax non-refundable automatically deducted from the sum of the refund.
Article 6. Right of withdrawal
The modalitees of the right of withdrawal are provided for in the "withdrawal policy", policy available in Annexe 1 dare present and accessible at the bottom of each page of the SITE via a hypertext link.o: p>
Article 7. PAYMENT
Article 7.1. Means of payment
The CUSTOMER can pay for his PRODUCTS online on the SITE according to the mmeans offered by the SELLER.
The CUSTOMER guarantees the SELLER that he holds all the authorizations required to use the chosen means of payment.
The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the SITE.
It is therefore specified that all the information relating to the payment provided on the
SITE are verysent to the SITE bank and are not processed on the SITE.
Article 7.2. Payment date
In the event of a single payment by credit card, the CLIENT's account will be debited as soon as the PRODUCTS order is placed on the SITE.
In the event of partial DELIVERY, the total amount will be debited from the CLIENT's account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.
Article 7.3. Delay or refusal of payment
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.o: p>
In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be canceled and the saleautomatically terminated.
Article 8. Proof and Archiving
Any contract concluded with the CLIENT corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.
The SELLER agrees to archive this information atend of monitoring transactions and producing a copy of the contract at the CLIENT's request.
In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 9. Transfer of ownership
The SELLER remains the owner of the PRODUCTS deliveredreservation until full payment by the CLIENT.
The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risk of loss or damage to the PRODUCTS subject to the reservation. property, as well as the risk of damage they may cause.
Article 10. Delivery
The modalities ofDELIVERY of PRODUCTS are provided for in the "delivery policy" referred to in Annexe 2 dare present and accessible at the bottom of each page of the SITE via a hypertext link.o: p>
Article 11. Packaging
The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when they return PRODUCTS under the conditions set out in Annex 1 - Withdrawal policy.
Article 12. Guarantories
Article 12.1. Guarantee of conformityThe SELLER is required to deliver a compliant PRODUCT, that is to say suitable for the expected use of a similar good and corresponding to the description given on the SITE. This compliance also assumes that the PRODUCT has the qualities that a buyer can legitimately expect given the public statements made by the SELLER, including in advertisements and on labels.
In this context, the SELLERis liable to respond to any lack of conformity existing during delivery and any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it or has been carried out under its responsibility .
The action resulting from the lack of conformity lapses two (2) years from the DELIVERY of the PRODUCT.
In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his option. However, if the cost of the CLIENT's choice is manifestly disproportionate with regard to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the chosen option. by the customer.
In the event that a replacement or repair would be impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the supplier's address (provided by the SELLER at the CUSTOMER's request).
Article 12.2. Guarantee of hidden defects
The SELLER is bound by the guarantee due to hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use so much that the CUSTOMER would not have acquired it, or would not have given it. than a lower price, if he had known them.
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the reimbursement of the price of the PRODUCT if it is returned and the reimbursement of part of its price , if the PRODUCT is not returned.
In the event that replacement or repair would be impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the supplier's address (provided by the SELLER at the request of the CUSTOMER).
The action resulting from hidden defects must be brought by the CLIENT within two (2) years from the discovery of the defect.
Article 13. Liability
The responsibility of the SELLER can in no case be engaged in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular when entering his order.
The SELLER cannot be held responsible, or considered to have failed in the present, for any delay or non-performance, whenue the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French courts and tribunals.
It is also specified that the SELLER does not control the web SITES which are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third party websites are provided for informational purposes only and no warranty is given as to their content.
Article 14. Personal data
The SELLER collects personal data about its Customers on the SITE, including through cookies. CUSTOMERS can deactivate cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze the orders and, if the CLIENT has chosen this option, send him commercial prospecting letters, newsletters, offers. promotional and / or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
CUSTOMER data is conskept confidentially by the SELLER in accordance with his declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law.
CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer the names and contact details of his CUSTOMERS to his business partners, provided that they have given their prior consent when registering on the SITE.
The SELLER will ask specionly to CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their minds at any time on the SITE or by contacting the SELLER.
The SELLER can also ask his CUSTOMERS if they wish to receive commercial solicitations from his partners.
In accordance with law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete of his personal data. He can exercise this right by sending an email to the address: [email protected]
It is specified that the CUSTOMER mustto be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.
Article 15. Complaints
Article 16. Intellectual property
All visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark and / or patent law.
These elements are the exclusive property of the SELLER. Anyone who publishes a web SITE and wishes to create a direct hypertext link to the SITE must request the SELLER's authorization in writing.
This authorization from the SELLER will in no case be granted definitively. This link must be removed at the request of the SELLER. Hypertext links to the SITE which use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.o: p>
Article 17. Validity of the General Conditions
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision does not in any way authorize the CLIENTS to disregard these
Terms and conditions.
All conditions not expressly dealt with herein will be governed in accordance with the practice of the retail sector, for companies headquartered in France.
Article 18. Modification of the General Conditions
These General Conditions apply to all purchases made online on the
SITE, as long as the SITE is available online.
The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.
The modifications made to the General Conditions will not apply to the PRODUCTS already purchased.
Article 19. Competenceand applicable law
These General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law.
In the event of a dispute, only the French courts will be competent.
However, prior to any recourse to the arbitral or state judge, the negotiation in a spirit ofloyalty and good faith with a view to reaching an amicable agreement upon the occurrence of any conflict relating to this contract, including relating to its validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If at the end of a period of fifteen (15) days, the parties fail to come to an agreement, the dispute will be submitted to the competent court designated below.
Throughout the negotiation process and until its end, the parties refrain from taking any legal action against each other and for the conflict that is the subject of the negotiation. As an exception, the parties are authorized to seize the court of summary proceedings or to request the pronouncement of an order on request. A possible action before the jurisdiction summary proceedings or the implementation of a procedure on request does not entail on the part of the parties any waiver of the amicable settlement clause, unless expressly agreed otherwise.
Article 20. Newsletter
The SELLER publishes a regular Newsletter to which the CUSTOMER can subscribe in order to be informed of new services and offers offered on the SITE. The CUSTOMER can unsubscribe at any time by clicking on the unsubscribe link at the bottom of each of the newsletters.
The CUSTOMER can choose to receiveSee offers from SITE partners:
- When creating an account;
- In the management of his preferences within the "My account" section.
He can choose to unsubscribe from these services at any time in this same section.
The SELLER offers additional services by using certain functionalities of the FACEBOOK digital platform (hereinafter “FACEBOOK”).
When the CUSTOMER consults a page of the SITE containing such a plug-in, his browser establishes a direct connection with the FACEBOOK servers.o: p>
FACEBOOKis informed that the CLIENT's browser has accessed the corresponding page of the SITE, including if the CLIENT does not have a FACEBOOK user account, or if he is at that time disconnected from his FACEBOOK account.
This information is transmitted directly by the CLIENT's browser to a
FACEBOOK located in the United States and is registered there.
If the CUSTOMER is connected to FACEBOOK while browsing the SITE, FACEBOOK can directly link their visit to their FACEBOOK user account. If the CUSTOMER interacts by means of plug-ins,For example, by clicking on the “Like” button or by leaving a comment, the corresponding information will be transmitted and saved on a FACEBOOK server. They will be published on the customer's FACEBOOK account.
If the CUSTOMER does not want FACEBOOK to link the information collected through the SELLER to his FACEBOOK user account, he must disconnect from FACEBOOK before visiting the SITE.
Article 22. VALIDATION OF PAYMENTS
Payments sovalidated according to the following methods:
- By credit card or by bank transfer: payment is validated upon receipt of the additional information requested.
- By third party payment: the payment is valid when the transaction number is generated and the confirmation sent.
Article 23. FIGHT AGAINST FRAUD ON THE INTERNET
As part of the fight against Internet fraud, information relating to your order is subject to automated data processing and is sent to a service provider for verification.
The purpose of this automated data processing is to define the level of security of a transaction and to fight against credit card fraud.o: p>
The SELLER, and the service provider it has appointed for these checks are the recipients of the data relating to your order. If your reservation was not confirmed on the grounds that it does not meet the standard security criteria defined as part of our anti-fraud policy, the contact details relating to your order will be entered in the within an incident file.
In accordance with the Data Protection Act of 6 January 1978 you have, at any time, the right to access, rectify, and oppose all of your personal data by writing, by mail and by justifying your identity.
The SELLER reserves allfreedom to directly cancel an order presenting a serious risk of fraudulent use of a bank card.
APPENDIX 1: POLICY OF WITHDRAWAL
Principle of withdrawal
The CUSTOMER availableis in principle of the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of its decision to withdraw, unless that the SELLER does not offer to collect the PRODUCT himself.
The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.
If the order ofCUSTOMER covers several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to [email protected]
It can also useer the form below to send by email:
FORM OF WITHDRAWAL
For the attention of [*] (* Contact details of) SELLER's phone number *:
SELLER's fax number *:
SELLER's email address *:
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT
PRODUCT reference Invoice number:
Purchase order number:
- Ordered on  / received on t-family: 'Verdana', sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: black; mso-font-kerning: 18.0pt; mso-fareast-language: FR; ">
- Method of payment used:
- Name of the CLIENT and, if applicable, the beneficiaryOrder ire:
- CLIENT's address:
- Delivery address :
- Signature of the CLIENT (except in the case of transmission by email)
In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects ofa withdrawal
In the event of withdrawal from the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs without excessive delay and, in any event, no later than fourteen (14) days from from the day on which the SELLER is informed of the CLIENT's desire to withdraw.
The SELLER will proceed with the refund using the same means of payment as that which the CUSTOMER will have used for the initial transaction, unless the CUSTOMER expressly agrees on a different means, in any case, this refund will not incur costs. to the customer.
The SELLER may defer the reimbursement until receipt of the goods or until the
CUSTOMER has provided proof of shipment of the goods, the date selected being that of the first of these facts.
The CUSTOMER devra, without undue delay and, in any event, no later than fourteen (14) days after communication of its decision to withdraw from this contract, return the goods to the supplier's address (provided by the SELLER at the request client).
This period is deemed to have been met if the CUSTOMER returns the goods before the expiration of the fourteen day period.
The CUSTOMER mustbear the direct costs of returning the goods.
Condition of the returned item
The PRODUCT must be returned following the SELLER's instructions and include in particular all the accessories delivered.
The CUSTOMER's responsibility is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary forestablish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but his responsibility could be engaged if he carries out manipulations other than those which are necessary.
The PRODUCTS are packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must respect the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the PRODUCT that does not suit him in its original packaging and in good, clean condition.upon its remarketing.o: p>
Exclusions from the right of withdrawal
- The right of withdrawal is excluded in the following cases:
- Ovensupply of goods or services whose price depends on fluctuations on the financial market
- Supply of goods made according to the CUSTOMER's specifications or personalized
- Supply of goods liable to deteriorate or expire quickly Supply of audio or video recordings or sealed software which have been unsealed after delivery
- Journal, periodique, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of execution Supply goods which by their nature are inseparably mixed with other items
- Supplies of sealed goods that cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
- the supply of alcoholic beverages the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can only be made after 30 days and the actual value of which depends on fluctuation in the market beyond the control of the SELLER
- Supply of digital content not supplied dematerialized if the execution has started with the express prior consent of the consumer, who has also acknowledged that he will thus lose his right of withdrawal
- contracts concluded during apublic auction
APPENDIX 2: DELIVERY POLICY
The PRODUCTS offered can only be delivered in the TERRITORY.
It is impossible to place an order for any delivery address located outside this TERRITORY.o: p>
The PRODUCTS are shipped to the delivery address (es) that the CUSTOMER will have indicated during the ordering process.
The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are understood to be excluding weekends or public holidays.
An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address appearing in the registration form is correct.
Delivery times & costsaison
During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased.
Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased.
Details of delivery times and costsIt is detailed on the WEBSITE (in the “choice of carrier” section when ordering). The deadlines indicated on the product sheets are indicative and not have any legal value. Please contact us for more information.
Customization times are not taken into account when ordering.o: p>
The excess postage costs (customs fees, customs deductions, administration fees) will be borne by the CLIENT. The SELLER reserves the right to withdraw these excess costs from the CUSTOMER when refunding partial or total orders.
The package will be delivered to the CUSTOMER against signature and on presentation of an identity document. In case of absence, a calling card will be left with the CUSTOMER, in order to allow him to pick up his parcel in his post office.
The CLIENT is informed of the delivery date set when it chooses the carrier, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period of time and in the event of non-delivery within this period, he may terminate the contract.
The SELLER will reimburse, without undue delay from receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, by means of the same method of payment as that used by the CUSTOMER to purchase products.
The SELLER is resresponsible until the PRODUCT is delivered to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss observed during delivery.
DELIVERY FROM ABROAD
The CUSTOMER accepts without reservation that these orders are delivered and from abroad (EUROPE, AMERICA and ASIA) directly by the supplier without prior indication on the product sheet or external notification (email or phone call for example).
Postage excedentary (customs fees, customs deductions, administration fees) will be borne by the CLIENT. The SELLER reserves the right to withdraw these excess costs from the CUSTOMER when refunding partial or total orders.
APPENDIX 3: MANUFACTURING
The products present on the foreign manufacturing site and manufactured in Asia. Therefore, please see Annex 2 for delivery.
APPENDIX 4: DOM / TOM and FOREIGN
Any order placed via DOM / TOM or ABROAD or at any place other than the TERRITORY will be considered as validated, non-exchangeable, or refundable by the SELLER.
APPENDIX 5: MARKETPLACE
Any order placed via so-called MARKETPLACE SITEs (FNAC, EBAY, CDISCOUNT, AMAZON, PRICEMININISTER etc…) will be considered as validated, non-exchangeable, nor refundable by the SELLER. The support associated with these said orders should not be carried out on our website www.redbrokoly.comor its domains nor by telephone but indeed by the direct support set up by these MARKETPLACE.
The photos on the site presenting our articles are NON-CONTRACTUAL. The mascots received can change photos. The CUSTOMER accepts this Annex in the same way as the other annexes of the GTC for any order placed via the website. The BATs are also not included and now pay (150 euros / BAT).