A custom mascot takes about ten days to make, and shipping time is added on top depending on the destination country. If your event has a fixed date, tell RedBrokoly.com that date before ordering so the team can confirm feasibility with you.
How long does it take to get a custom mascot?
Manufacturing generally takes around ten days. Shipping time is added to this and varies depending on the destination country, so the total depends on where the mascot needs to arrive.
The estimated timeframe displayed at checkout is indicative only. It is a useful guide, but it is not a firm commitment, which is why the date of your event should be communicated before you place the order.
- Production: around ten days
- Shipping: added, depends on the destination country
- Checkout estimate: indicative only
Tell us your event date before ordering
If your mascot is needed for a fixed-date event such as a school fair, a club match, an association gathering or a company launch, contact the team before ordering. Give the exact date and the delivery address.
Together you can confirm whether the deadline is feasible. This avoids discovering a problem after payment, when production has already been launched and the order cannot be changed.
Urgent orders and tight deadlines
If your deadline is short, contact RedBrokoly.com before ordering and state the date you need the mascot by. The team will tell you whether it is feasible and advise you on the options compatible with your timeframe.
Do not rely on the checkout estimate alone when time is critical. A direct confirmation from the team is the safest way to plan your event.
Ordering several mascots or a large quantity
If you need multiple mascots for the same project or event, for example for a franchise, a school network or a multi-site campaign, contact the team for a customized quote. The quote is tailored to your requested quantity and delivery timeline.
Mention your event date in the same message so the quantity and the schedule are assessed together.
Payment, delivery and customs
Payment must be made in full when you order, before production starts. Installments are not available. Cards, bank transfers and secure online payments are accepted.
RedBrokoly.com ships worldwide with end-to-end tracking. As soon as the order is dispatched, you receive an email with a tracking number. For deliveries outside the European Union, a flat customs fee is added to the price when the order is placed, on top of any taxes, so plan for it in your budget; in principle nothing more is payable on delivery.
14-day right of withdrawal (consumers; non-personalised models only; see Terms and conditions of sale)
The 14-day right of withdrawal applies to consumers only, and only to non-personalised models (only the size chosen); a personalised mascot (colours, logo, text, accessories, options…) is excluded, except as provided by law. Professional customers do not have this right. See our Terms and conditions of sale. Once payment has been processed, the order cannot be canceled, except as provided by law.
Before validating, check the size, colors and options carefully. The size chosen at checkout is the basis for manufacturing. If you are unsure, send the performer's measurements before ordering and the team will advise you.
- Size matches the performer's height
- Colors, logo or text are correct
- Accessories such as the fan, cooling vest or shoes are selected
- Optional 2D sketch before production, if you want to approve the design first
Frequently asked questions about event deadlines
How long does it take to make a mascot?
Manufacturing generally takes around ten days. Shipping time is added and varies depending on the destination country. The timeframe shown at checkout is indicative only, so confirm feasibility with the team if you have a fixed date.
Can I place a rush order for an event?
Contact RedBrokoly.com before ordering with your required deadline. The team will let you know whether it is feasible and advise you on the options compatible with your timeframe.
Can I order several mascots at once?
Yes. If you need multiple mascots for the same project or event, contact the team. You will receive a customized quote tailored to your requested quantity and delivery timeline.
How long does a 100% custom creation take?
It depends on the complexity of the project: design, sketch approval and manufacturing. The team provides an estimated delivery timeline with your quote before any order is placed.
Do I pay duties for delivery outside the EU?
Yes. For deliveries outside the European Union, a flat customs fee is added to the price when the order is placed, on top of any taxes; in principle nothing more is payable on delivery. RedBrokoly.com ships worldwide with end-to-end tracking.
Can I cancel my order if my event changes?
The 14-day right of withdrawal applies to consumers only, and only to non-personalised models (only the size chosen); a personalised mascot (colours, logo, text, accessories, options…) is excluded, except as provided by law. Professional customers do not have this right. See our Terms and conditions of sale. Once payment is processed, the order cannot be canceled, except as provided by law. Check size, colors and options before validating.