Tan Hermit Crab mascot costume character dressed with a Henley Tee and Pocket squares

Yes, absolutely! At RedBrokoly, customization is at the heart of our service. You can choose the colors, add your logo, or even create a 100% custom mascot from your idea or a sketch.

Our team supports you every step of the way, from design to manufacturing, so that the final result perfectly matches your brand image.

For simple customizations, everything happens directly via your mascot's product sheet. For more complex customizations or for a complete creation of your mascot costume, don't hesitate to contact us via online chat or email. We are here to bring your project to life!

The deadlines displayed when you order are guaranteed. In general, the production of your mascot takes between 5 and 10 days depending on the model chosen.

Upon shipment, you will receive a tracking number allowing you to follow your mascot until its delivery to your home.

If you have a specific date to respect (event, animation, launch, etc.), please indicate it to us when ordering: we undertake to scrupulously respect the announced deadlines so that your mascot arrives on time for your event.

Taking care of your mascot is essential to ensure its longevity and maintain its original appearance. After each use, it is recommended to let the costume air dry to remove moisture and prevent unpleasant odors.

To clean, use a soft cloth slightly dampened with warm water and mild soap. Gently rub the soiled areas. At all costs, avoid the use of washing machines or dryers, which could damage the mascot's materials and internal structures.

Need more in-depth care? We offer a specialized cleaning and repair service to extend the life of your RedBrokoly mascot.

Yes, our mascots are designed to be lightweight, comfortable, and breathable, even during extended use. Each costume is equipped with ventilation systems and can be adjusted to fit different wearer sizes.

We recommend taking regular breaks, especially during long events or outdoors in hot weather. To maximize comfort, we also offer options such as the integration of internal fans.

With proper planning, you can wear your mascot for several hours without any problems!

Yes! Before any production, we create a custom digital mockup of your mascot. This allows you to validate the overall appearance, colors, proportions, and all important aesthetic details.

Production begins only after your formal approval of the mockup. This process ensures that the final mascot will exactly match your expectations and your brand image.

Yes, we provide international delivery for our mascots to over 50 countries! No matter where you are, we'll get your mascot to you safely and securely with full tracking.

Delivery times vary depending on the destination, but rest assured that the dates displayed when you place your order are respected. In case of urgent needs (event, trade show, show), please let us know for priority handling.

Our mascots are made from high-end professional materials that guarantee lightness, comfort, and durability. We mainly use:

• high-density foam for the structures
• resistant and breathable fabrics for the covering
• plush, felt, vinyl, or specific textile finishes depending on the design

Each mascot is designed for intensive use during commercial events, sporting events, shows, and advertising campaigns.

Yes, our mascots are designed for both indoor and outdoor use. The materials used are resistant to typical outdoor conditions: sun, wind, and moderate temperatures.

In case of rain or extreme conditions, it is advisable to protect your mascot with waterproof covers or limit its exposure to preserve its quality.

To properly store your mascot, it is important to store it in a dry, clean place away from direct sunlight.

Preferably use a carrying bag or breathable cover to prevent dust accumulation.

Make sure that large parts (such as the head) are not crushed to preserve the original shape of the costume.

Currently, RedBrokoly only offers the sale of custom-made mascots. We do not offer a rental service.

By purchasing your mascot, you benefit from a 100% personalized costume that can be reused as many times as you like, which represents an excellent investment for your marketing operations or sales promotions.

Yes, our mascots are designed to fit all types of events: advertising campaigns, sales promotions, trade shows, sporting events, carnivals, children's shows, openings, and much more.

Thanks to their quality of manufacture and visual impact, our mascots create strong appeal and immediate engagement with your target audience.

Our mascots are designed to fit a wide range of body shapes. As standard, they are suitable for wearers between 1m60 and 1m90. This allows great flexibility for your animation teams during your public events, trade shows, or sales campaigns.

If you have specific needs (for example, for a very tall or very short wearer), we can adjust the mascot's dimensions upon request. Please let us know when ordering!

Wearer comfort is always a priority at RedBrokoly: our mascots are lightweight, well-balanced, and offer good visibility to ensure a pleasant user experience even during long performances.

Yes, it's possible! At RedBrokoly, we offer an express service to meet urgent requests.

If you need a mascot for an upcoming event, please contact us immediately via chat or email. Our team will do everything possible to provide a quick solution tailored to your needs.

Please note: Some specific customizations may require minimal lead time, but we will always advise you on the best option to meet your deadlines.

Yes! We also offer child-friendly mascots for school events, birthday parties, or family events.

Our children's models are specially designed to be lighter, smaller, and easy to carry.

Feel free to contact us to find out about our available options or to request a custom-made mascot for a child.

To keep your mascot in perfect condition, it is important to maintain it regularly.

Here are our tips:

• Hand cleaning: Use a soft cloth, warm water, and neutral soap.
• Avoid the washing machine: Some delicate parts could be damaged.
• Natural drying: Let your mascot air dry, away from direct heat sources.
• Storage: Store your costume in a dry, clean place, away from direct sunlight.

Good maintenance will extend the life of your mascot!

The average weight of a RedBrokoly mascot is approximately 3 to 5 kg, depending on the model and materials used.

Our costumes are designed to be lightweight and comfortable to allow wearers to use them for several hours without excessive fatigue.

Each mascot is also well-balanced to provide better stability and facilitate movement during events.

Yes! Our mascots are spacious enough to allow the wearer to keep their glasses on or use a small headset under the costume.

If you have any specific needs, please let us know when ordering so that we can adapt the interior of the mascot for your maximum comfort.

Our priority is that you are completely comfortable during your events!

Yes, of course! If you need several mascots for the same event or for different points of sale, we can carry out group orders.

Contact our team to discuss your project: we will provide you with a personalized quote adapted to the quantity and desired deadlines.

Ordering several mascots at the same time can also allow you to benefit from advantageous pricing conditions.

As soon as your mascot is shipped, you will receive an automatic email containing your tracking number.

With this number, you can track your package in real time and be informed of the progress of the delivery to your address.

Our customer service remains available for any questions related to the transport or tracking of your order.

No, payment in installments is not currently available.

All orders must be paid in one installment before we can start manufacturing your custom mascot.

We accept several payment methods to offer you maximum flexibility: credit card, bank transfer, or secure online payment.

If you have any questions regarding payment or would like an official quote, please do not hesitate to contact us directly via our chat or by email!

Yes, all our mascots are washable. We recommend hand washing or machine washing on a cold, gentle cycle, depending on the materials used.

Removable parts, such as gloves and accessories, can be removed for separate washing. For the main body of the mascot, it is recommended to use a mild cleanser and let it air dry.

If you have any questions about care, our team is available to provide specific advice based on your model.

The time to create a custom mascot varies depending on the complexity of the customization, but generally, it takes between 3 to 6 weeks.

The process includes design conception, prototype approval, and mascot manufacturing.

We will keep you informed throughout the process to ensure you are satisfied with the final result.

If your mascot is damaged during use, contact our customer service immediately. We will help you resolve the problem quickly.

Depending on the extent of the damage, we may be able to make repairs or offer you a replacement if the mascot is still under warranty.

We are committed to providing you with a quick and efficient solution so that you can enjoy your mascot hassle-free again.

At RedBrokoly, we offer a variety of mascot sizes, ranging from small to large. To determine the best size for you, we recommend considering the wearer's size and how the mascot will be used.

If you have any doubts, please feel free to provide us with the wearer's measurements so we can advise you on the ideal size.

You can also consult our size guide available on each product page.

Yes, we offer bulk orders for events, whether for trade shows, festivals, or product launches.

Depending on the quantity and lead time, we can offer you competitive rates and special conditions for bulk orders.

Contact our sales team to discuss your project and get a tailor-made quote.

Our mascots are suitable for a wide range of age groups, from children's entertainment to adult events.

We ensure that each costume is designed to be comfortable and safe for the wearer, regardless of their age.

If you have any specific sizing or comfort requirements, please let us know so we can tailor the mascot to your requirements.

We offer a 1-year warranty on the workmanship of our mascots. This warranty covers any manufacturing defects or structural issues.

If you encounter a problem within this time frame, we promise to repair or replace the mascot at no additional cost.

Damage caused by improper maintenance or excessive use is not covered by this warranty.

We offer a range of sizes from XS to XL, suitable for different types of wearers and events. Here's an overview of the available sizes, including US size equivalents:

• XS (Children or Small Adults): Ideal for children or smaller people. US Equivalent: 4-6
• S (Average Adult): Suitable for the majority of average-sized people. US Equivalent: 8-10
• M (Medium-Large): For average to larger users. US Equivalent: 12-14
• L (Large Adults): For larger people. US Equivalent: 16-18
• XL (Extra Large Adult): Suitable for extra-large wearers or for more versatile use. US Equivalent: 20+

For more details or for a custom size, please do not hesitate to contact us.

The shoe option is available if you would like the mascot to be equipped with suitable and comfortable footwear. If you prefer to wear your own shoes, it is possible to enter the mascot in your current shoes, provided the mascot's size is sufficiently adjusted. Otherwise, it is recommended to choose the shoe option to ensure greater comfort and stability.

Yes, we offer custom flocking on various accessories such as t-shirts, caps, overalls, and other items. You can add your logo, message, or design wherever you like. If you prefer the flocking to be prominently displayed (for example, on the top of the t-shirt), we will help you position the logo optimally. Please specify your preferences when ordering.